Welcome to Flowers High Wycombe. These Terms and Conditions govern your use of our website and the online purchase of floral products offered for delivery within High Wycombe and surrounding areas. We advise you to read these terms carefully before placing any order. By ordering from Flowers High Wycombe, you agree to these Terms and Conditions, which are designed to offer clarity and ensure your rights as a valued customer are protected.
These Terms & Conditions apply exclusively to customers within High Wycombe and all surrounding areas to whom we provide online flower delivery services. If you have questions regarding these terms, please review the sections below.
1.1 To place an order for flower delivery, you must select your chosen products through our website and complete the online checkout process.
1.2 You will have the opportunity to review your order, including product selection, delivery date, and recipient details, before confirming and submitting your order for payment.
1.3 A confirmation email acknowledging your order will be sent to the email address provided at checkout. This acknowledgment constitutes our acceptance of your order and forms a binding contract between you and Flowers High Wycombe, subject to payment.
1.4 We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in product or pricing information, or concerns regarding payment authorization.
1.5 Orders are accepted for delivery within High Wycombe and the nearby surrounding areas only. You must ensure all recipient and delivery details provided are accurate and complete. Flowers High Wycombe is not liable for delays or non-delivery resulting from incorrect information supplied at the time of order.
2.1 All products offered for sale are subject to availability. While we endeavour to ensure our range is up to date, there may be rare occasions where some flowers or items are unavailable due to seasonal variations or factors beyond our control.
2.2 In the event that specific flowers or decorative items are unavailable, we reserve the right to substitute with products of equal value, similar style, and quality to ensure your order delivery is fulfilled in accordance with your expectations for flower delivery High Wycombe.
2.3 Significant substitutions will be communicated to you before dispatch where possible.
3.1 All prices displayed on the Flowers High Wycombe website are in GBP (£) and are inclusive of any applicable VAT, unless otherwise stated.
3.2 Payment for all products and services must be made in full at the time of placing your order. We accept various forms of secure electronic payment methods as displayed on our website during the checkout process.
3.3 Your card or payment will be charged immediately upon completion of your orders. No order will be processed or dispatched until full payment has cleared.
3.4 We take all reasonable care to ensure our online payment platform is secure. However, we accept no liability for any losses you may suffer if a third party obtains unauthorised access to data that you provide when accessing or ordering from our website.
4.1 We offer delivery throughout High Wycombe and nearby surrounding areas as displayed on our website.
4.2 Delivery dates and time slots can be selected at checkout. While we make every effort to deliver on your preferred date, delays may occasionally occur due to circumstances beyond our control (such as adverse weather or seasonal demand).
4.3 If the recipient is unavailable at the delivery address, we may leave the flowers in a safe place or with a neighbour (unless otherwise instructed), and a delivery note will be left to inform the recipient where the flowers have been left.
4.4 Flowers High Wycombe cannot accept responsibility for flowers or products left when specific delivery instructions are given by the customer, or for failed deliveries due to unclear or incorrect recipient or address information.
5.1 If you wish to cancel or amend your order, you must contact us as soon as possible. Orders can only be cancelled or amended up to 24 hours before the scheduled delivery date for standard flower arrangements. For custom or bespoke orders, cancellations or amendments may not be possible if preparation has already begun.
5.2 To cancel or amend an order, please use the contact options displayed on our website. We will confirm any changes or cancellations by email once processed.
5.3 If an order has already been dispatched or delivered, cancellations and amendments are not possible. In the event that cancellation is accepted within the appropriate timeframe, a full refund will be processed to your original method of payment within a reasonable period.
5.4 Flowers High Wycombe reserves the right to cancel any order at our discretion if we are unable to fulfil the delivery. In such cases, you will be notified, and a full refund will be issued.
6.1 We are committed to providing high-quality fresh flowers for delivery in High Wycombe. However, if you are not satisfied with the product received, please let us know promptly with supporting details and, where possible, photographs.
6.2 If a product arrives significantly damaged or does not meet the order description, we will offer replacement products or a refund in accordance with your statutory rights. You must notify us within 24 hours of receipt to be eligible for such remedies.
6.3 Due to the perishable nature of flowers and floral products, returns are generally not possible unless goods are faulty or damaged. This does not affect your statutory rights.
7.1 When placing an order with Flowers High Wycombe, you confirm that all information provided is accurate and complete.
7.2 You must ensure that payment details used for the order are valid, and that you have sufficient authority to use them.
7.3 You agree not to misuse the website or interfere with the operation of our flower delivery High Wycombe service in any way.
8.1 All intellectual property rights related to our product names, descriptions, photographs, and website design are owned by Flowers High Wycombe or licensed appropriately. No content from our website may be reproduced, copied, or used without express written permission.
9.1 To the fullest extent permitted by law, Flowers High Wycombe shall not be liable for any loss or damage (direct, indirect, or consequential) arising from any order or delivery except in circumstances where it is unlawful for us to exclude such liability.
9.2 In all cases, our total liability for any claim howsoever arising shall not exceed the purchase price of the relevant product that gave rise to the claim.
9.3 Nothing in these terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
9.4 If you receive a delivery or product which does not conform with your order or is unreasonably delayed, please contact us so that we can resolve your issue promptly in accordance with our commitment to high standards for online flower delivery High Wycombe.
10.1 Flowers High Wycombe will not be responsible for any failure or delay in performing our obligations under these terms if such failure results from events, circumstances, or causes beyond our reasonable control. This may include, but is not limited to, acts of God, flood, fire, natural disaster, industrial disputes, or failures of third-party telecommunications or delivery services.
11.1 We are committed to protecting your privacy and handling your personal information securely and in accordance with UK data protection laws. Details provided during the order process are used solely for processing your order and delivery, or for handling your enquiries.
11.2 For information on how we collect and manage your data, please refer to our Privacy Policy, which is available on our website.
12.1 These Terms and Conditions and any contract or dispute arising out of your use of our online flower delivery service in High Wycombe shall be governed by and construed in accordance with the laws of England and Wales.
12.2 The courts of England and Wales will have exclusive jurisdiction to deal with any matters arising under these terms.
13.1 Flowers High Wycombe reserves the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon their posting on the website. Please check the website regularly to ensure you are aware of any updates.
14.1 For any queries or to resolve an issue regarding your order, please reach out to us using the contact options displayed on our website. We endeavour to respond to all enquiries as quickly as possible during our stated business hours.
Note: These Terms & Conditions apply to all customers using our flower delivery services across High Wycombe and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in High Wycombe, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near High Wycombe.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
